request intake management Frame
Manage diverse business needs with ease
With intelligent intake forms and easy-to-configure process workflows, procurement can tackle every request with confidence.
Reduce Project
Cycle Times
With an 30% reduction in manual processes on average, Focal Point users fulfill business requests faster.
Increase Spend Under Management
Improve control over spend and ensure compliance with complete visibility into every incoming request.
Improve Business User Satisfaction
Keep requesters satisfied with accurate cycle times and easy-to-access progress checks.
The Features
Intelligent Intake Forms
Focal Point’s AI-powered intake dashboard guides business users to the appropriate channel for their request, and captures all necessary project details at the time of submission.
Configurable Workflows
Implement any one of Focal Point’s purpose-built project workflows for incoming requests, or create your own with easy to use, no-code, drag and drop forms.
Self-Service Progress Checks
Eliminate the back-and-forth over email. With desktop and mobile request progress tracking, business users can view up-to-date info about their requests status and accurate ETAs.
Optimized Workload Balancing
With complete visibility into individual workload, expertise and progress, it’s easy to assign incoming requests to the best person for the job, every time.