Replay | Unplanned Work: Revolutionizing Intake to Level Up you Procurement

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awesome so welcome everyone we’re just
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going to give everybody a little bit of
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time to join as always I’m sure people
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will just be trickling in but thank you
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so much if you guys are joining us
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today okay and if you have questions as
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we go please do feel free to throw them
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in the chat you should have access to
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the chat um anything that we that we
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don’t get to today obviously we’ll we’ll
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give are contact so we can chat further
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but I want you guys to feel free to go
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ahead and and um jump in the chat at any
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time so we’ll let people continue just
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to trickle in um as we get started but
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we’ll go ahead and start
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now so obviously today’s topic is going
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to be um unplanned work revolutionizing
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intake to level up your procurement my
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name is Maya and I’m going to be
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moderating today but let’s go ahead and
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get you um introduced to your host as
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well
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so we have Matthew Buckingham um he’s
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our SVP of Business Development and
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Partnerships and Zachary bolt SVP
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strategy and operations welcome um to
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both of
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you thank you thanks ma thank you Ma
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pleasure to be here yeah so excited to
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have both of them real procurement Pros
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so let’s go ahead and jump in before we
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get started with our questions we’ll go
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over everything that we’re going to talk
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about today um so the first is what is
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unplanned work in procurement we’ll just
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talk about what it is um how in benefits
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the end user in the organization um how
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does intake benefit procurement teams
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and their leaders and then we’ll talk a
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little bit of course about focal point
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and how we help facilitate all of that
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sound good so we’ll just Dive Right In
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question one what is unplanned work in
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procurement Matthew maybe you can um
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kick us
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off yeah sure um yeah and and thanks
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again for everybody for joining um we
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see some people trickling in and uh some
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interesting folks out there I I think
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first of all it’s ironic unplanned work
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in procurement is is kind of the thing
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that everybody thinks of as the thing
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that that procurement does it’s the the
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buying stuff it’s um getting a request
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getting out there buying it and uh and
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making sure the business gets it um
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procurement actually does a lot more
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than that so if you procurement folks
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out there we know that you’re doing all
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sorts of other planned work and if you
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look back on our webinar schedule you’ll
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see that we we did a uh a webinar that a
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little while
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ago let’s dig dig into unplan work
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though it refers to I mean the official
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explanation from uh the association of
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Supply Chain management is its unplanned
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work refers to the unexpected and adoc
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ad hoc requests that procurement teams
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receive um it’s often rising from
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changing needs um market conditions
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sudden operational needs um gaps in
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communication can be a big thing as well
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so people kind of know that they need
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this stuff but they don’t tell anybody
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until that last minute if they planned a
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year ahead you know we could do a
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contract on it or whatever um these
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unplanned expenses they often lead to
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spot buying and spot buying means going
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out there and finding a supplier buying
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it um urgently normally um which means
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it’s more expensive often less
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controlled um especially when
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procurement is not involved so if you’re
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doing uh unplanned work and you’re doing
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it outside of procurement often you just
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will not get the best price and Zach got
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any
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thoughts yeah yeah you know I do and and
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I’ve heard the terminology unplanned
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work I’ve also heard it C called
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reactive work as opposed to proactive
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work or planed or things that you you
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you strategically want want to focus on
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as a procurement organization as as I’m
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looking over the attendees here coming
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in from some of our uh clients that we
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work with it they they’ve told me you
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know look we we’re drowning in these
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requests we have all these issues and we
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really don’t have time to even focus on
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the on the work that’s honestly going to
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move the needle inside the organization
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in terms of managing our spend the
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categories that I’m responsible for uh
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helping to reduce uh mitigate risk and
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uh assure that we have Supply and so I
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think this arises uh largely because
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maybe organizations have um under
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underinvested in uh proper buying Chan
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channel guidances for folks they don’t
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have enough catalog content then you
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have a lot of spin it’s off catalog that
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people just you know you can’t put it in
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a cart really easily and check it out
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and go and so you have this this work
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that comes in that that people I like
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what you said Matthew about people you
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know they say they think that’s what
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procurement does like they sit by their
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keyboard and they wait for you to
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message them because they need to buy
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something and in reality they’re doing
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so much more than that and I think of
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the unplanned work scenario it’s kind of
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like the slack messages that we get or
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the emails that are always bombarding
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your inbox and what happens is that
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stuff’s constantly distracting you
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constantly distracting you from the
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actual work that you need to be doing
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the Strategic things that move the
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needle in terms of the ability the
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ability of the organization to manage
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the spend and mitigate risk Etc like I
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mentioned before so for me it’s that
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this it has to be done you know you have
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to service the needs of the business
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whether it’s marketing or it’s Finance
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or services or whatever you’ve got to
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service the needs of the business but
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doing so in a way that doesn’t just
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disrupt the entire flow of what you need
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to focus on as a procurement
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professional is very very
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difficult yeah absolutely couldn’t agree
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more and I think if you can start to
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anticipate that potential unplanned work
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you know if you can you can start
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to get to it more quickly U make it a
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more flexible approach for the end user
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and and the person who needs that or has
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that need and and and more and more that
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need’s going to coming more autonomously
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and and
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automatically um from you know as as AI
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comes into different parts of the
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business um and one of us had to say AI
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at one point right Zach um absolutely
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but as it starts to automate the
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processes
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um this is where the you know the the
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concept of agility comes into into play
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um you know that I was reading a report
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from the hackit group recently agility
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in procurement means uh I’d written it
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down here somewhere being able to
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anticipate or sense changes and swiftly
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Implement effect decisions in response
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if we can make procurement more agile
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and and more able to cope with this
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unplanned work we can make them um shine
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within the company but also buy better
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um buy from the right people enable you
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know things like ESG so
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sustainability um and and make sure
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you’re you’re hitting your diversity
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goals and things as well because this
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this can all be brought into a strategic
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area as well more and more
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yeah I want to double click on something
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you said a moment ago though you’re
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talking about anticipating or predicting
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the needs of the business and companies
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that that have the luxury of of the uh
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procurement staff to be able to sort of
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embed themselves into the functional
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areas like if it’s marketing or wherever
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it’s at and then really have you closely
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linked business partners but you know a
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lot of that that you know work directly
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with people so they’re able to predict
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and anticipate needs better but so many
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people don’t have the Staffing for that
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and they just don’t have the the
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capacity and so they end up completely
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just reactive working to whatever comes
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in the door and a lot of times you know
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maybe even large buckets of spend or
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things like that you talked earlier
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about emergencies and they just they
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didn’t know it was coming and so now
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it’s just it’s the fire that we got to
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go put out and so it happens but there’s
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got to be a better way here right Maya
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there’s got to be a better way for us to
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be able to manage that unplanned
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work yeah absolutely absolutely I loved
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all of that I thought that was super
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super helpful so now that we’ve talked a
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little bit about what unplanned work is
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um we’ll go ahead and we will talk a
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little bit more about the benefits of
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strategic intake for end users within um
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the
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organization Zach do you want to jump in
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yeah I do so so the first the first
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topic here is is on on the intake
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benefit for for business users so if you
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think about and the the concept or topic
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the way I pitch this topic all the time
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is going to where people are at right go
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to where the the business requesters are
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don’t necessarily make them come to your
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solution go to where those people are at
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so what are those benefits for for for
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those folks obviously you know most of
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the time you’ve got casual casual users
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who make a purchase once or maybe twice
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a year or even your more powerful
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business users or once or twice a month
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and so one of our clients that we worked
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with they had 17 different buying
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channels 17 like how does anybody know
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where to go and so what they’re able to
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do is to to leverage a solution to be
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able to guide people to one place one of
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our customers calls it their digital
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front door even if you’ve got already
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made an investment in E procurement
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maybe you got you raise it tickets in
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service now or whatever it is that you
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do you’ve got one place where you guide
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people so that everybody knows all right
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I go here so that’s that’s a benefit
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right there for them and then being able
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to get things posted into the door just
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kind of swept in so that somebody can
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start helping me get my need met that’s
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another benefit sort of takes the the
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the pressure off people they’re like
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okay I go here and then something’s
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going to guide me to get me right to the
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spot that I need to go and then I’m
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going to have a predicted path in front
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of me so that I know all right it’s
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going to take about this long to get
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this need met and then these are the
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Milestones it has to go through along
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that path and so there’s that comfort
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and so what you end up with is a much
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better user experience kind of like if
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you if you’re going on to any a consumer
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I just booked a vacation on a on a we on
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on a vacation site and it was so easy
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right you you just go on I need a cabin
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in the smokies and away we go and you
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get your place booked and you are so
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being able to provide that kind of
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experience that’s comforting and very
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self-service for the business users
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gives them a much better feeling about
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working with procurement and then lastly
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they have they understand and know when
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am I going to get my need service and
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that’s what everybody’s looking for is
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when am I going to get my stuff when am
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I going to get my contractor on boarded
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when am I going to get my need service
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that’s what they’re looking for and so
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being able to to channel that through an
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intake solution you can sort of meet all
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of those needs and make it a really
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really good experience for the business
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requester Matt yeah you what are your
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thoughts on
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that yeah that I mean similar obviously
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but first of all I’m worried that you’re
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taking vacation I’m not sure that’s
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that’s okay but Umar it’s permitted
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occasionally around
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here I think if you’re automating
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automating the processes as well I mean
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transparency visibility is absolutely
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critical and and that enables the
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procurement team to actually get on the
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job with of of doing the right thing the
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right time right and with the right
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people um so if you can start to
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automate some of those processes as well
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um there’s end users you know like you
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said they’re not having to chase their
11:10
their updates they they can see where it
11:12
is on that Pizza Tracker and and say you
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know it’s it’s coming out of the kitchen
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today it’ll be delivered tomorrow kind
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of thing um that kind of thing is is
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really critical and I think also you you
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you shouldn’t underestimate the
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reduction in errors as well so if we got
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all of this stuff into one system if
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we’ve got a way to to track it through
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the process we’re not going to have as
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many errors and um you know and delays
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as well um and you’re going to have this
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kind of auditable trail for the for the
11:44
business user as well so the the
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business user can see why the decisions
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were made at different points they’ll
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have visibility into that and and that
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business user may not be the the
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original person who who had the request
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and the requirement it could also be the
11:59
the CFO you know who or the the
12:02
controller who needs to understand why
12:05
did we decide to go with this specific
12:07
supplier why did we make that decision
12:09
at that point how has that impacted my
12:12
sustainability and things like that um
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it’s really good for them as
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well yeah and I want to double click on
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point number two here enhanced
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visibility into status into request
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status Matt you and I talk with someone
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yesterday at a at a very well-known
12:27
brand and there request is all done like
12:30
via email and then they’ve got like a a
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little Excel type of database that
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they’ve set up to track all the request
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they have to manually go update all that
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it has a different intake process so
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they have to meet weekly and fold it all
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together and then anytime a business
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requestor needs an update on the request
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they have to either service it via a a
12:50
an instant message an email or so or a
12:52
phone call or something like that which
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again continues to distract away from
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procurement actually being able to focus
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on their core job and so being able to
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to provide that sort of transparency and
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visibility helps people to be
13:07
self-service and then takes that load
13:09
off of procurement and you can’t really
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over you can’t really overestimate you
13:13
know the value of that in terms of what
13:15
you’re gaining on the back end imagine
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not having to go fold in multiple
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spreadsheets just to have a clear view
13:21
of everything that we’ve got outstanding
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or not having to go write all your
13:25
updates as the procurement and other
13:27
stakeholders that you’re collaborating
13:29
with inside a solution work and just do
13:32
their jobs then naturally the process is
13:35
updated back to the requestor user and
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they’re able to be fully self-serviced
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whether they’re on mobile or they want
13:40
to log in or they want to interrogate
13:42
via slack or teams and see what’s the
13:44
status of my request all of those type
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of things they’re able to be
13:48
self-service and so that’s empowering
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for the business
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user
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absolutely for sure yeah I think that
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was all great yeah you said you can’t
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over State the the benefit of not having
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to go back and forth over email for an
14:02
update like who doesn’t love that so
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absolutely let’s let’s move um to the
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next question let’s talk a little bit
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about how um intake can benefit
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procurement teams so on the other side
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now sure um yeah I think for procurement
14:20
team some of those benefits are going to
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flood through from the business user as
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well they’re going to be similar in some
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ways um you know intake it’s going to
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reduce those manual tasks they have to
14:31
do as well so if if an intake solution
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like focal point is set up correctly
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you’re you’re going to get the right
14:38
data coming to them at the right time so
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they’re they’re going to get more
14:41
information on the initial intake
14:44
they’re going to understand you know
14:46
what somebody wants to buy how many of
14:48
them from whom potentially they want to
14:51
buy it and why they want to buy it from
14:52
that for that particular supplier but
14:56
also they’re going to free up time to be
14:59
able to focus therefore on strategic
15:01
initiatives so the the knock on effect
15:03
is is not only that they get through
15:05
that process more more quickly the knock
15:08
on effect is that they they can then
15:10
focus on the more strategic stuff which
15:12
is actually probably reducing the the
15:15
unplanned element by bringing it into
15:17
planned as well as as time goes on um
15:20
and the more unplanned work you get into
15:23
into a solution for the procurement team
15:25
it’s it’s going to um allow people to um
15:29
to automate more efficiently and more
15:31
effectively as well in triage
15:33
Etc
15:35
um yeah I think I think the other thing
15:37
is that stuff’s just not going to get
15:39
lost for the procurement team um it’s
15:42
it’s going to be triaged into the right
15:44
place at the right time Zach do you want
15:46
to expand a bit yeah I’m actually gonna
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riff for a minute on something that’s
15:50
not even on this slide because it it
15:54
occurred to me as as as you started
15:55
talking so you know one would think
15:59
think that if you go and you buy a full
16:01
source topace solution Suite that you
16:04
would have or even if you have you know
16:06
disperate parts that are integrated or
16:07
whatever you’d think that a process to
16:10
service a need from intake a need in the
16:13
door all the way through the purchase
16:15
order being cut would sort of be
16:17
straightforward especially if you buy a
16:19
fully integrated solution Suite it turns
16:21
out that’s actually not the case so what
16:24
happens is after requests are submitted
16:26
let’s say you do a a form that goes goes
16:29
into a requisition in a cart let’s say
16:31
you know you fill out a form because
16:32
sometimes people ask me they’re like you
16:34
know why couldn’t we just use our e
16:36
procurement solution for intake well you
16:39
you can except pretty much you’re
16:42
stopping off pointed after that form’s
16:43
filled out is it’s going to go into a
16:45
cart which is going to go into some sort
16:46
of requisition and if it can’t go
16:48
straight through it’s going to go to a
16:49
buyer’s desk and then all the Motions
16:51
that happen between the request being
16:54
submitted and the PO being issued all of
16:57
that stuff happens maybe it’s even the
16:59
same Solutions but a lot of times it’s
17:00
not even connected we need a supplier
17:02
set up we need a contract done we have
17:04
to have a risk review done even the
17:06
inside solution Suites these these Sol
17:09
these your disperate pieces don’t even
17:11
talk to each other and so now
17:12
procurement is like well heck I don’t
17:14
know where it’s at you know the person
17:15
who’s literally working on it doesn’t
17:17
know well has the sourcing team finished
17:19
or has is the legal team done with a
17:21
contract like we don’t know and so the
17:24
benefit one of the benefits for
17:26
procurement folks is being able to have
17:28
that visibility with an Enterprise grade
17:30
workflow that backs up that intake right
17:32
behind it and goes into that I’ll use
17:34
the term orchestration here that sort of
17:36
orchestrates everything not only does it
17:38
Foster that collaboration but it helps
17:40
people have I got one paint of glass I
17:42
go right here inside my focal point and
17:45
there it is everything that I’m working
17:47
on the dates that everything’s due it’s
17:49
all right there on one flat paint of
17:51
glass and so the benefit for that is
17:54
enormous you know Matt you know we we
17:55
talk about this all the time our clients
17:58
tell us that the Advent of our solution
18:01
makes organization makes an organization
18:04
20 to 30% more efficient with the exact
18:06
same staff 20% more efficient is giving
18:09
literally a day a week back per person
18:12
imagine if you got one FTE day per week
18:15
back what could you do you could take
18:17
over the world you can capture more
18:18
spend under management you can uh reduce
18:22
risk in your categories you can do so
18:24
much stuff by those those process
18:27
efficiency gains while service the needs
18:29
of the business yet more effectively and
18:32
so for me the the intake benefit for
18:35
procurement teams is just ABS it’s it’s
18:37
astonishing the benefits and the gains
18:39
that you get from I like your
18:41
terminology not having things drop
18:43
through the cracks being able to make
18:45
sure that we ring every bit of value out
18:47
because now we’re able with with intake
18:50
earlier in the process we’re able to
18:51
influence spend more effectively by
18:54
having one place that people know to go
18:55
so people are likely to go there earlier
18:58
and then we get the ability to do more
19:00
influence early on in the process which
19:02
obviously results in better outcomes in
19:04
terms of savings and and the cost that
19:06
were the price that we’re paying for the
19:08
services and the goods that we purchased
19:09
and and whatnot so the benefits here to
19:12
me are I mean beyond the ones that are
19:14
on the slide here just absolutely
19:15
enormous absolutely
19:18
enormous yeah I cann’t agree Mo um you
19:22
know and and that technology layer is is
19:25
what’s enabling this so you you know
19:26
you’ve got again looking at hacket group
19:29
but Gartner says the same thing I was
19:31
just talking to to Dr Eloise Epstein and
19:34
she was saying exactly the same thing
19:35
from Kerney um bringing in Ai and RPA as
19:40
well um and advanced analytics we can
19:44
automate those processes and and speed
19:46
up how we’re getting getting stuff done
19:49
which increases efficiency you it’s
19:51
better data um and then you can start
19:54
using that better data to actually
19:55
predict outcomes in the future as well
19:58
which makes even more automated and it
20:00
just goes round and round and round and
20:02
you know I’m not saying that we’ll ever
20:03
get to a point where everything within
20:05
procurement is run by by AI far from it
20:09
um but you can use your human
20:11
intelligence in a much better and much
20:13
more effective way in the future yeah
20:16
for sure
20:18
it’s the fact that we’re able to channel
20:21
everything that that that folks need to
20:23
do into one space and that goes beyond
20:25
just procurement so procurement
20:27
interfaces with so many different groups
20:29
in the organization there’s privacy and
20:31
security and risk and legal and finance
20:33
and it and so like I have people coming
20:37
at me all the time even inside our our
20:39
company they’re like Zack I need you to
20:40
so and so Maya needs screenshots and
20:41
Steve needs to talk to me and all that
20:43
and it just comes in all different ways
20:44
I’m like put it on my mondy board you
20:46
know put me an item in my mondy board if
20:47
I have like one place to go and now
20:49
procurement can begin to communicate
20:50
with other teams for their needs on the
20:53
same things leveraging focal point you
20:54
can provide those actions you can
20:56
provide those to-dos and so somebody
20:58
who’s in a different different group if
20:59
they’re using a different Solution
21:00
that’s integrated or not if it’s
21:02
integrated great they do their work
21:03
there and it updates us back terrific
21:05
but a lot of people have offline manual
21:07
processes but you can still give them
21:08
one place to go to look to see
21:10
everything that procurement needs in
21:12
order for them to be servicing the needs
21:14
of the the purchasing and sourcing
21:17
Supply into the business so another
21:19
benefit there is that collaborative
21:21
aspect enables them to uh be more
21:24
effective communicators of their needs
21:26
and the timelines and the time frames of
21:27
which they need things
21:29
actioned yeah absolutely absolutely yeah
21:33
that was awesome I loved I loved your
21:34
real world example of of me pestering
21:36
you for things no but that’s awesome so
21:40
super super super helpful let’s let’s
21:42
move on um to our last topic and perhaps
21:46
our most exciting so let’s talk about
21:48
obviously a little bit more about how we
21:50
help how focal point helps and then a
21:52
little bit um about kind of kind of use
21:54
cases we get into kind of the real world
21:56
applications of these things
22:01
all right so I’m going to take I’m going
22:03
to take first first whack at that and so
22:05
the the the the this the lens that I’m
22:08
going to come at this obv is more from a
22:10
product perspective and a solutioning
22:12
and then Matthew with with more of
22:15
client facing sort of of stories so for
22:18
me the and and I’m I’m going to double
22:20
click on what what Matt said a little
22:22
bit talking about AI a little bit
22:23
earlier I haven’t mentioned it in this
22:24
webinar so it’s my turn to to to bring
22:27
that up so I mean when you get beyond
22:30
that base layer of of having a zippy uh
22:32
you know snazzy looking front end to
22:34
pull in your your request and manage the
22:36
user experience and then you’ve got the
22:38
orchestration the process flow layers on
22:40
top of it then you have to start looking
22:42
to me Beyond at a couple other things
22:44
number one is how do we integrate other
22:46
applications and systems not only that
22:48
we own like you know uh like our to our
22:51
Erp or to our our eprocurement solution
22:53
but things that are like third party
22:55
data sources so being able to marry in
22:59
and fold in all sorts of different uh
23:00
external data sources to give you a
23:02
focal point you a single place to look
23:05
when you’re executing your work great
23:07
example is is how focal point is uh
23:10
integrated supplier iOS diversity uh
23:13
supplier capabilities and Discovery into
23:16
the core solution here so now when
23:18
you’re doing an activity I’ve got a
23:20
request that I’m servicing maybe we need
23:21
to go Source this but we have edicts
23:24
that we need to have diverse suppliers
23:25
in these categories and so then you’re
23:27
able to then SE search and use uh
23:30
external systems like supplyer IO grab
23:32
find what you’re looking for drag and
23:34
drop it into a project and then push
23:36
that over into your sourcing application
23:37
so those type of efficiency gains and
23:40
the ability to bolster and support
23:42
corporate initiatives is is really
23:44
really really important but then on top
23:46
of that you start looking at layering in
23:48
artificial intelligence and I like the
23:50
way our AI developer puts this he says
23:53
you think about AI as uh as a junior
23:56
intern so a task right an activity that
23:59
you could give effectively you could
24:00
train Junior intern to do you can train
24:03
AI to go do those activities so for some
24:05
examples of things that we’re doing
24:07
contract metadata extraction via ai go
24:09
find all these data points pop them in
24:11
on the contract record enrich A supplier
24:14
record via AI guide a requester user and
24:17
help them get categorized on their on
24:19
their request and help them move through
24:22
that process and just on and on so when
24:24
I think about laying layering AI on top
24:26
of it it becomes your digital assist
24:28
assistant that helps make you as a
24:29
procurement professional even more
24:31
effective and efficient during your
24:33
workday because it’s taking a lot of
24:34
that Junior intern stuff that you have
24:37
to do off of your plate so that’s the
24:39
sort of the vision of where where we’re
24:41
going is to leverage artificial
24:43
intelligence as a digital assistant to
24:45
help you relieve you of doing the
24:47
mundane activities and and tasks that
24:50
you have to do constantly and enabling
24:52
you to focus more on the work that you
24:54
have to have a human brain to apply to
24:57
in order to be able to accomplish so
24:59
Matt give me just give as as our time
25:02
begins to wne down here give me your
25:03
perspectives on you talk with a lot of
25:05
clients and things give me your thoughts
25:07
on what you’re hearing in the market and
25:09
how you the orchestration and intake
25:12
solutions that we’re talking about here
25:13
can help to mitigate um uh alleviate
25:18
pain inside procurement organizations
25:20
and with you know the the the
25:21
stakeholder community at
25:23
large yeah yeah I I think the the main
25:27
thing that I’m starting to hear and you
25:29
know it’s how can we move stuff from
25:32
left to right and I’m getting that the
25:34
correct way around now on the camera but
25:36
how can we move stuff from left to right
25:38
in the quickest possible way um and and
25:41
the way to do that absolutely as you say
25:44
is to bring that data to the right
25:45
person at the right time um tell them
25:48
what tool to be using if if they need to
25:50
be using it um and automating those
25:54
tasks as well you could get to the point
25:56
where you’re where you’re actually
25:59
and we probably are at that point where
26:00
you’re actually saying okay the triage
26:02
is this just goes into this workflow and
26:05
and the workflow the first step is to
26:07
send it to a sourcing solution that
26:10
sources this from somewhere but it
26:12
automatically sources it it could be an
26:14
archestra pactum of kilar there’s 5700
26:18
of them out there but but one of those
26:21
tools is going out there and and finding
26:24
the best price finding the best supplier
26:26
is something that we would help as with
26:28
as well so that’s a big thing for
26:30
companies at the moment especially the
26:32
the more Enterprise customers are very
26:34
interested in ESG um and how they can
26:38
manage their diverse suppliers um and
26:41
their sustainability of their suppliers
26:44
um but proactively rather than
26:48
reactively just reporting on what’s
26:50
going on they want to be able to AFF and
26:52
impact those goals in advance so
26:56
especially with unplanned work this is
26:57
really critical for them because
26:59
suddenly they need to buy something and
27:02
buying it from the wrong supplier could
27:04
adversely impact how they want to how
27:07
they want to proceed as a company
27:08
strategically right at that CEO
27:12
level I want to buy from from a a carbon
27:16
neutral um partner supplier um I want to
27:20
buy from somebody who has good ethics um
27:24
and it has to be low risk and ideally
27:26
onshore as well um we can then help to
27:29
Define all of that in one go um and
27:32
proactively buy from the correct person
27:35
uh or
27:36
people it’s really critical for people
27:39
as they go forward but then also
27:40
reporting that becomes really critical
27:42
as well so how can we not only have that
27:45
audit Trail and drisk the whole process
27:47
but how can we actually report that
27:49
afterwards as well is the thing that
27:52
that customers and prospective customers
27:55
uh are asking us for all the time and
27:57
that that’s what you can do focal point
27:59
you can say this is the correct supplier
28:01
to select because we’ve looked at all
28:02
this data this is why you would select
28:05
it and we’ll make a note of that as we
28:07
go through and that could all be done
28:09
either autonomously or or with a person
28:11
but then we can we can then report on
28:14
that as after the event as well and that
28:18
helps with the strategic planning for
28:19
next year and I’m talking and we’re
28:22
running out of time Maya sorry that’s
28:24
okay no that I was I was very invested
28:26
both both um awesome answer and this has
28:28
been a really really fun one I think we
28:30
could talk about this for hours truly um
28:33
but but in any case um I don’t I don’t
28:35
think that I saw any questions in the
28:37
chat I don’t know maybe we can somebody
28:39
can double check and we’ll see if if we
28:41
have any um but it doesn’t look like we
28:44
do which is which is good news so um if
28:47
you do have any questions I want you to
28:49
know that you can definitely reach out
28:51
to us um uh either contact Zach or or
28:55
Matthew or you can join us over on
28:56
LinkedIn as well
28:58
um and you will go ahead since you
29:01
attended and get an email after the fact
29:03
that’s going to have a recording of this
29:05
awesome conversation um but like I said
29:07
we want to keep the convo going please
29:09
join us over on LinkedIn um uh to
29:11
continue that and and feel free of
29:13
course to reach out also we do have our
29:15
next upcoming webinar that’s going to be
29:17
on the future of procurement
29:18
orchestration in collaboration with
29:20
sourcing Industry Group so that’s going
29:22
to be a really exciting one I did have a
29:24
QR code here but it looks like it’s gone
29:26
and disappeared on me which is which is
29:27
sad but not to worry you’ll have the
29:29
registration Link in your inbox when you
29:31
get um the the uh recording of This
29:34
webinar on demand as well um so all that
29:37
good housekeeping stuff and I again want
29:38
to say thank you to Zach and Matthew for
29:40
joining us today and sharing those
29:42
insights that was that was really good I
29:43
think I learned something too which is
29:45
which is awesome hey appreciate you
29:47
having us and thank you to everyone who
29:48
attended thank you for taking time with
29:50
us yep all right yeah thank you
29:52
appreciate it come to the next one it’s
29:54
going to be really cool it will yes
29:56
definitely register